Job Title: Casual Bar Staff – several positions available

Reporting to: Bars & Back of House Manager

Location: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ

Contract term: Casual hours

Essential: Previous bar work experience

Background:

Worcestershire County Cricket Club is one of the 18 major county cricket clubs which make up the England and Wales Cricket Board. We play to the highest level of professional cricket with a history stretching back over 155 years.

Our vision is to become Worcestershire’s premier destination for live sports, entertainment & hospitality, whilst providing great experiences for everyone who comes to New Road.

We are passionate about our people and strive to make our working environment a welcoming and inclusive one, fuelling ambition with opportunities and support to help our people achieve their personal and professional goals.

Our values of Trust, Inclusiveness, Kindness, Resilience and Togetherness, resonate across everything we do at the Club and define our culture and behaviours.

Purpose of the Role:

We are looking for passionate, enthusiastic people who will be responsible for the smooth operation of a quality bar service.

Bar Staff must have excellent presentation and be passionate about food, drink, customer service and the delivery of an effective and efficient product. They must be focused on the customer experience from entry to leaving.

You will undertake a range of duties essential for the successful operation of a bar such as preparation or drinks, table service, setup and close down, stock rotation, cleaning of the bar area etc.

Key Duties and Responsibilities:

• Preparing and serving soft drinks, alcoholic drinks and wines/beers

• Taking customer orders

• Some elements of food preparation e.g fruits for dressing drinks

• Hot drink preparation – coffee and teas

• Taking electronic payments

• Clearing of tables

• General cleaning duties to include bars and tables.

• Providing friendly and appropriate customer interaction

• Stocking drinks, glasses, fruit and food

Other responsibilities:

We expect our people to demonstrate and promote our values at all times to ensure Worcestershire County Cricket Club’s brand is always held in the highest regard both internally and in public. It is expected that you will:

· Be proactive in promoting inclusiveness across the club and reporting any discrimination that you witness.

· Be committed to safeguarding and promoting the welfare of children, young people and adults at risk that visit the Club.

· Promote a positive environment that is welcoming, friendly and supportive.

· Foster a culture of togetherness and commit to contributing to a strong team ethic.

· Be passionate about delivering excellent customer service to everyone that comes through our doors.

The nature of our work and the size of our team here at Worcestershire County Cricket Club requires everyone to be flexible, motivated and an excellent team player.

This Job Description is not an exhaustive list of tasks but represents the key duties and responsibilities required by the role. You may be required to take on such reasonable additional or other responsibilities and tasks as we need from time to time.