Job Title: Retail Assistant – M&S Food (Franchise Store)

Location: Edinburgh Royal InfirmaryReports to: Store Manager / Assistant ManagerHours: 20 hours (PT) Early Mornings

Overview

We’re looking for a friendly, reliable and customer-focused Retail Assistant to join our M&S Food franchise store, operated by WHSmith.As part of the team, you’ll help deliver the quality, service and experience that customers expect from M&S Food. You’ll work in a fast-paced, supportive environment where attention to detail and pride in presentation make all the difference.

Key Responsibilities

Customer Service

• Deliver a welcoming and professional service to every customer.

• Provide helpful information about products, promotions and offers.

• Handle transactions accurately and efficiently at the till.

Store Standards and Operations

• Ensure products are merchandised, rotated and replenished in line with M&S brand standards.

• Maintain product freshness and quality through regular checks.

• Support with deliveries, stock replenishment and back-of-house organisation.

• Follow all food hygiene, health and safety procedures.

• Keep the store clean, tidy and well-presented at all times.

Teamwork and Communication

• Work closely with colleagues and managers to achieve store targets.

• Communicate clearly to support smooth daily operations.

• Uphold the M&S values of quality, service and integrity in everything you do.

Skills and Experience

Essential

• Previous experience in retail, food service or a customer-facing role.

• A genuine passion for great customer service.

• Ability to multitask and work calmly under pressure.

• Strong attention to detail and commitment to high standards.

Desirable

• Experience within food retail or convenience environments.

• Knowledge of food hygiene and safety standards (Level 2 certification preferred).

• Experience working to brand or merchandising guidelines.

What We Offer

• Competitive hourly rate plus staff discounts and benefits.

• Full training on M&S Food standards, customer service and food safety.

• Opportunities for development within the WHSmith franchise network.

• A positive, inclusive workplace built on teamwork and respect.

About the Franchise

WHSmith operates M&S Food stores across a range of locations including hospitals, travel hubs and local convenience sites. Together, we bring the trusted quality of M&S Food to customers wherever they are.

**please note that this role will require starts as early as 5am to support with bringing in delivery from the service yard to store. This role requires someone who has the ability to walk long distances whilst pushing/pulling heavy equipment**