HIRE CUSTOMER SERVICE ADMINISTRATOR

£30,000–£35,000 per annum | Stafford, relocating to Hixon in January 2027

Are you passionate about delivering outstanding customer service, highly organised and great at getting things done? This is an excellent opportunity to join a growing, family-owned business where your contribution genuinely matters.

Location update: The role will initially be based in Stafford, with the business relocating to Hixon in January 2027.

About the Business

Our client is an established, family-owned business specialising in environmental compliance solutions, helping organisations across the UK operate safely and sustainably.

The business supplies and hires specialist equipment for controlling airborne dust and odour emissions, as well as wastewater aeration and treatment. Working across construction, waste, wastewater and a wide range of other industries, it provides innovative solutions that help customers protect the environment and meet their regulatory responsibilities.

With ambitious growth plans and a strong reputation for service and reliability, the business offers a supportive working environment where teamwork, continuous improvement and customer satisfaction are at the heart of everything it does.

The Role

Our client is looking for a Hire Customer Service Administrator to combine excellent customer service with efficient administration and coordination of its equipment hire operations.

You'll manage the hire process from order handover through to delivery, collection and equipment return, ensuring everything runs smoothly and customers receive a responsive, reliable and professional service.

Key Responsibilities

• Processing hire orders, repeat hires, off-hire requests, contract extensions and quotations accurately.
• Coordinating equipment deliveries, collections and returns, including transport, lifting requirements and site arrangements.
• Liaising with customers and the engineering team to ensure equipment and resources are available when needed.
• Managing hire documentation, purchase orders and delivery confirmations.
• Coordinating customer care tickets, breakdowns, call-outs and equipment exchanges through to resolution.
• Managing missing or damaged equipment queries and facilitating cost recovery where appropriate.
• Handling enquiries from existing customers by telephone and email, building strong relationships and providing excellent service.
• Supporting wider administration, sales order processing and continuous improvements to systems and procedures.
  

The role also includes participation in an on-call rota to support emergency hire requirements outside normal working hours.