Customer Service & Order Processing Executive – Dental Supplies

Location: Croydon, Surrey (Office Based)
Salary: Up to £30,000 + Up to 20% KPI Bonus

Hours: Monday to Friday, 8:00am – 5:00pm (flexibility available where required)

Are you someone who takes pride in delivering exceptional customer service while keeping processes accurate and efficient? Do you enjoy being the person customers rely on to solve problems, coordinate deliveries, and make their experience seamless?

If this sounds like you, a leading supplier within the specialist healthcare sector is looking for a Customer Service & Order Processing Executive to join their growing team.

About the Company

Our client is a well-established and highly respected business serving a specialist healthcare market across the UK. With a collaborative, people-first culture and a strong reputation for reliability, they combine the agility of a close-knit team with ambitious plans for future growth. Employees are valued for their contribution, supported in their development, and encouraged to build long-term careers within the business.

What’s the role about?

As a Customer Service & Order Processing Executive, you'll play a vital role in ensuring customers receive a first-class experience from order placement through to delivery.

Key responsibilities:

• Process customer orders received via telephone, email, website, CRM systems, and other communication channels.
• Manage customer enquiries relating to orders, product availability, deliveries, and account information.
• Ensure order accuracy and maintain high service standards throughout the customer journey.
• Coordinate deliveries using both third-party carriers and internal delivery resources.
• Proactively contact customers to confirm delivery schedules and provide updates where required.
• Maintain accurate CRM records and capture valuable customer insights.
• Identify upselling and cross-selling opportunities during customer interactions to support business growth.
• Work collaboratively with colleagues to ensure orders are dispatched efficiently and customer expectations are exceeded.