The Unmistakables partners with organisations to build relevance, support inclusive growth and contribute to long-term business sustainability. We work at the intersection of strategy, culture and capability, helping organisations respond to a changing world and identify new opportunities through more inclusive and forward-looking approaches.

Examples of our work include:

• Working with organisations to create business strategies aligned with inclusion, using our Inside Out Relevance model
• Running organisational ‘diagnostics’, using interviews, data analysis and facilitation to understand organisations’ strengths and weaknesses and provide recommendations
• Leadership development and coaching to strengthen understanding of communities and inclusive leadership
• Insights (such as landscape analysis and expert panels) that inform business strategies
• Designing and delivering learning programmes
• Reviewing and providing recommendations on inclusion and relevance for campaigns, products and marketing
• Designing and delivering programmes to enhance relevance and inclusion
• Creating models to help organisations ensure governance, consistency and impact, such as inclusive rewards processes and impact measurement frameworks

As a Consultant, you will play an important role in both delivering client work and supporting the growth of the business. You will lead the design and delivery of client programmes, apply our tools and frameworks, and build strong, trusted relationships with clients, ensuring a seamless, high-quality client experience.

As part of a small, collaborative team, you will have the opportunity to contribute across different areas of the business. We value adaptability, curiosity and a willingness to work together to find the best solutions.

Key Responsibilities

Client Delivery & Programme Leadership

• Lead the delivery of client programmes with the project team, ensuring alignment with agreed objectives, timelines and quality expectations
• Design and deliver programmes of work and advisory engagements, underpinned by our relevance framework and other tools, customising as necessary
• Translate insights into clear, practical recommendations that support client decision-making
• Demonstrate the value of our work through impact measurement, such as case studies
• Manage projects, working with the client and other colleagues to ensure deadlines are in place and met

Client Relationships & Account Growth

• Build and maintain positive, trusted relationships with clients (a critical friend mindset) that translate into organic commercial growth on accounts
• Develop a strong understanding of client priorities and identify opportunities to extend our support, including cross-sell and up-sell, always taking a client-first approach
• Find innovative ways to collaborate with clients, such as webinars and events
• Contribute to net new business activity where capacity allows, including proposal development and pitch support

Working with the Team

• Manage upwards effectively, ensuring clear communication and delivery
• Work closely with Directors and the operations team to plan and deliver client work efficiently
• Develop your leadership skills over time, with support from Directors

Thought Leadership

• Take responsibility for one or two specialist areas across our proposition and become the go-to person for collaboration and knowledge sharing
• Contribute to internal initiatives and the ongoing development of our approach and tools, as referenced in team OKRs
• Regularly research and create insight with analysis for clients and share insights with The Unmistakables, leading thought pieces for our memo and other outlets

Ways of Working

• Be an ambassador for The Unmistakables’ values, leading by example in client engagement, innovation and inclusivity
• Be open to taking on ad-hoc tasks to support colleagues
• Bring awareness of cultural, societal and market developments, and consider how these may be relevant to client work