Sector: Arts, Culture & Visitor Experience

Title of role: Volunteer Gallery & Information Assistant

Reporting to: Operations Manager

Direct reports: None

Salary on offer: Voluntary position (with benefits including membership, event discounts and complimentary event tickets)

Location/ Office address: South East England

WFH/ Office/ Remote: On-site

Working hours: Various / Flexible volunteer shifts

PT/ FT: Volunteer

Start date: Ongoing

Deadline to apply: Not specified

The Company: An arts and visitor attraction is seeking enthusiastic volunteers to support the day-to-day visitor experience at its gallery and outdoor exhibition spaces. This is an excellent opportunity for individuals interested in arts, culture, customer service and events, looking to gain experience in a public-facing environment while contributing to a welcoming visitor experience.

The Role: Volunteers will act as ambassadors for the venue, welcoming visitors, providing information about exhibitions and facilities, offering directions, and supporting the delivery of special events and performances. Opportunities are available in both indoor gallery spaces and outdoor visitor areas.

Key Responsibilities:

• Providing a warm and professional welcome to visitors

• Answering questions about exhibitions, installations and facilities

• Supporting visitors to make the most of their experience

• Assisting with wayfinding and visitor information

• Supporting the delivery of events and performances

• Monitoring public areas and reporting any concerns

• Maintaining health and safety standards

• Working collaboratively with staff and fellow volunteers

We are looking for someone who:

• Enjoys meeting and helping people

• Has strong communication and interpersonal skills

• Is friendly, reliable and proactive

• Understands the importance of excellent customer service

• Has an interest in arts, culture, heritage or the environment

• Has good attention to detail

• Is willing to commit to volunteering regularly

• Presents themselves professionally

Benefits:

• Experience within an arts and cultural organisation

• Complimentary membership package

• Discounts on events and retail purchases

• Opportunities to attend selected events

• The chance to develop customer service, events and visitor experience skills

Ideal for: Students, graduates and career changers looking to gain experience in visitor experience, events, arts administration, cultural venues or customer-facing roles.