Full Time 37 hours per week

We’re looking for someone to join our busy Customer Service team.

This role is an excellent way to gain experience with the Council if you are interested in your personal development. Customer service experience and basic computer skills are essential, and the role involves handling calls and emails for a variety of our services within a contact centre type environment. Previous experience of this kind will be helpful, however, the most important part of the job is to provide excellent service to the people of Devon. If that sounds like you then please go ahead and apply!

The Customer Service Centre is open 8.30am to 5.00pm Monday to Friday. You will be required to work varying shifts across the opening hours, at the Customer Service Centre in Tiverton.

Interview Date: 10th and 11th March 2026

For a further discussion about the role, please contact Zoe Haysom by email [email protected] to arrange a call back.

How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.

Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.

Please click Apply Now to see further information.

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• Happy to Talk Flexible Working – The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.
• We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK – GOV.UK (www.gov.uk).