Role Purpose

The HGV Driver / Installation Operative is responsible for the safe transportation, delivery, positioning, and installation of vending machines and associated equipment at customer locations throughout the UK.

The role requires Class 1 and/or Class 2 driving duties combined with manual handling, customer-facing responsibilities, and installation support. As the first point of contact on-site, the successful candidate will represent the company professionally, ensuring excellent customer service and a positive customer experience throughout the delivery and installation process.

Key Responsibilities

Transport & Delivery

• Safely operate Class 1 and Class 2 vehicles in accordance with company policies and road transport legislation.
• Conduct daily vehicle checks and report any defects promptly.
• Ensure all deliveries are completed safely, efficiently, and on schedule.
• Secure loads correctly and ensure equipment is transported without damage.
• Maintain accurate delivery documentation and records.

Installation & Manual Handling

• Deliver, manoeuvre, position, and assist with the installation of vending machines and related equipment.
• Carry out manual handling activities safely in line with company procedures and risk assessments.
• Use specialist handling equipment where required.
• Assist with machine positioning, unloading, and site set-up activities.
• Ensure installations are completed to customer requirements and company standards.

Customer Service

• Act as the primary company representative on customer sites.
• Build positive relationships with customers and site contacts.
• Communicate professionally and courteously at all times.
• Provide updates to customers regarding delivery and installation progress.
• Escalate any customer concerns or site issues to management promptly.

Health, Safety & Compliance

• Comply with all road transport legislation, including Drivers' Hours, Working Time Directive, and tachograph regulations.
• Follow all company health and safety procedures.
• Complete site risk assessments where required.
• Wear appropriate PPE and maintain safe working practices.
• Report accidents, incidents, near misses, or damage immediately.

Operational Support

• Support route planning and scheduling activities.
• Work closely with transport, operations, and installation teams.
• Assist with collection, relocation, and removal of vending machines as required.
• Maintain company equipment and vehicles in a clean and serviceable condition.
• Undertake additional operational duties as reasonably required.