<p style="text-align:left"> </p> <p style="text-align:left">Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.</p><p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-weight:bold;color:black;font-size:12.0pt"><span style="line-height:115%">Bank Concierge</span></span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-weight:bold;color:black;font-size:12.0pt"><span style="line-height:115%">Trafalgar House</span>, 176 London Road North, Lowestoft, Suffolk, NR32 1HB</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-weight:bold;color:black;font-size:12.0pt"><span style="line-height:115%">£12.90</span> per hour</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-weight:bold;color:black;font-size:12.0pt"><span style="line-height:115%">Hours as and when required</span></span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong><span style="line-height:115%">Be the reason someone finds their footing</span></strong></span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">We’re proud to be recognised as the <strong>2025 Housing with Care Employer of the Year</strong> – and we’re excited to welcome a new Bank Concierge to our vibrant homelessness service at Trafalgar House, 176 London Road North, Lowestoft, Suffolk, NR32 1HB.</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. <strong>#BeYourBest is more than a hashtag</strong> – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.</span></p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong><span style="line-height:115%">Your role</span></strong></span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">Be the first point of contact for customer queries and support</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">Build positive relationships and help customers develop life skills</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">Respond calmly to emergencies or challenging situations</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">Ensure the service is secure and provide excellent customer care</span></li> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;line-height:115%;font-size:12.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-size:12.0pt;line-height:115%;font-family:arial, helvetica, sans-serif;color:black">Carry out health and safety checks and keep customer notes up to date</span></li> </ul> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0cm;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="color:black;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><strong><span style="line-height:115%">Your skills</span></strong></span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-bottom:0.0cm;margin-top:0.0cm;margin-right:0.0cm;…