<p style="text-align:left"> </p> <p style="text-align:left">Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.</p><p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Bank Concierge</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>£12.90 per hour</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Hours as and when required</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Be the smile that feels like home</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">We’re proud to be recognised as the <strong>2025 Housing with Care Employer of the Year</strong> – and we’re excited to welcome a new Bank Concierge to our vibrant Ofsted-registered young people service at Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">You’ll be part of a compassionate, community-focused team supporting young people, that puts people first – every single day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for, and we expect all colleagues and volunteers to share this commitment. All appointments are made subject to satisfactory Disclosure and Barring Service, qualification, and other pre-employment checks. Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once your employment has commenced.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Your role</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Welcome customers and direct queries as the first point of contact</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Build positive relationships and support customers to develop life skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Respond calmly to emergencies or challenging situations</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Help organise and run occasional social activities</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Carry out basic health and safety checks and maintain security</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Your skills</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience supporting young people or vulnerable adults</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ability to stay composed in challenging situations</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Good communication skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Confident using IT systems</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Your rewards</strong></span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">A variety of online discounts and rewards from major retailers</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Health and well-being plans</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">A wide range of learning and development opportunities</span></li> </ul> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Some rewards are subject to a qualifying period or other criteria – visit our website for more information.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Ready to #BeYourBest? </strong>Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at <strong>www.sanctuary-supported-living.co.uk/jobs</strong> or follow us on socials.</span></p>…