<p style="text-align:left"> </p> <p style="text-align:left">Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.</p><p> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Assistant Housing Officer</span></strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Aberdeen</span></strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">£30,678 - £32,293 per year</span></strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif"> </span></strong></span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">37.5 hours per week – Monday to Friday, 9am to 5pm</span></strong></span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"> </p> <p style="background-color:white;margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif">We have an opportunity for an Assistant Housing Officer to join our team in Aberdeen, to support the delivery of a high-quality housing service that meets the identified needs of our customers in accordance with the Sanctuary in Scotland business plan.</span><span style="font-size:10.0pt;font-family:ArialMT, sans-serif"> </span><span style="font-size:11.0pt;font-family:Arial, sans-serif">This job sits within Sanctuary in Scotland which provides a range of quality, affordable homes including general rented, sheltered and shared equity accommodation within Scotland.</span></span></p> <p style="background-color:white;margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"> </p> <p style="background-color:white;margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">The role of Assistant Housing Officer will include: </span></strong></span></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif;color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Supporting the delivery of a quality housing management service that meets the needs and expectations of current/future residents and the wider community</span></li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif;color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Supporting the coordination of low-level ASB, Arrears and Estate Management cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion</span></li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif;color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Meeting all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland customers and to minimise potential risks</span></li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif;color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Developing, building and maintaining relationships with key stakeholders, residents, staff and external agencies, to ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon</span></li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif;color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Supporting the management of all complaints for service area in line with policy, focussing on first contact resolution and the identification of future learning opportunities to achieve customer service excellence</span></li> <li style="background-color:white;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif;color:black"><span style="font-size:11.0pt;font-family:Arial, sans-serif;color:black">Updating and maintaining all manual and computerised records in an accurate and timely manner to ensure compliance with the Group’s Record Management and Data Protection policies</span></li> </ul> <p style="background-color:white;margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"> </p> <p style="background-color:white;margin:0.0cm;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="color:black"><strong><span style="font-size:11.0pt;font-family:Arial, sans-serif">Skills and experiences:</span></strong></span></p> <…