<p style="text-align:left"> </p> <p style="text-align:left">Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.</p><p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Assistant Accommodation Manager</strong> </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Lilian Knowles House, London, E1</strong> </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>£31,611 Rising to £33,273 per year after 12 months once proficient</strong></span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>35 hours per week </strong> </span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">The Assistant Accommodation Manager will join our team based in London. This is an exciting role to support the team, which is made up of 9 other people. We provide accommodation for post graduate students at the London School of Economics, there will be the occasional lone working, however there is always someone around to support.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">We’re looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important.</span></p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>The role of Assistant Accommodation Manager<em> </em>will include:</strong> </span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Providing quality customer service to customers, staffing reception, welcoming customers and providing a great first impression</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Communicating with customers, colleagues and contractors via emails, Teams, phone calls and face to face</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Dealing with queries ensuring they are dealt with in a professional and timely manner</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Admin such as: managing post, tracking, reporting and escalation of repairs, bookings on KX, SAP procurement, site and block inspections, supporting with compliance on site</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Allocating tasks and managing work loads of General Assistants to prioritise the needs of the business</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Finance tasks such as processing rent payments, invoices and raising purchase orders </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Working with other Assistant Accommodation Managers on day to day operations. Health &amp; Safety and facilities management of the building</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Developing and maintaining excellent relationships with internal and external customers</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Liaison with Stakeholders, managing and reporting or logging of repairs</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Skills and experiences:</strong> </span></p> <ul style="text-align:justify" type="disc"> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Experience of supporting the delivery of high-quality accommodation operations or customer service is essential</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Some experience of managing staff and providing administrative support to the wider team</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Excellent communication and customer service skills</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Previous experience of Microsoft Office applications including Word, Excel and Outlook able to work on their own initiative. Experience working with KX, SAP, Communications would be helpful.</span></li> </ul> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif"><strong>Why work for us?</strong> </span></p> <p style="text-align:justify"><span style="font-family:arial, helvetica, sans-serif">Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support…