Job overview

Do you want to be part of a new and exciting team, being involved in the Outpatients Department team across the Primary, Community, Dental Care Directorate?

We are looking for a Operations Coordinator to join our Outpatients department team on a secondment opportunity.

You should be innovative, enthusiastic and looking for a challenge with an eye on success. You will need to be a self starter and a great communicator and willing to input ideas and suggestions to help move the team forward. We would be looking for a candidate to work predominately in South Oxfordshire, but needing to travel to West and North Oxfordshire at times.

Due to the nature of the role, depending on whether your an external or internal candidate, will affect whether you are able to do secondment or fixed term.

Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Main duties of the job

• Be responsible for providing an efficient administrative/coordinating service to the Outpatient Department and the team across all community sites whilst being the first point of contact for all enquiries, including coordinating and leading the OPD administrative team.
• Liaise efficiently with the team administrators who support the department, whilst supporting with band 3 roles and responsibilities.
• Be a main contact and the channel of communication between users of the service, maintaining a professional but organised manner.
• Assist the Head of Operations and Operational Support Manager in the collection and collation of statistical information as required whilst adhering to strict deadlines.
• Exercise initiative to work unsupervised and establish relationships with service users and other agencies from both the public and private sectors.
• Improve, collate, analyse, and interpret data and information to support the Head of Operations and Operational Support Managers (OSMs).

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

· Excellent opportunities for career progression

· Access to tailored individual and Trust wide learning and development

· 27 days annual leave, plus bank holidays, rising to 33 days with continuous service

· NHS Discount across a wide range of shops, restaurants and retailers

· Competitive pension scheme

· Lease car scheme

· Cycle to work scheme

· Employee Assistance Programme

· Mental Health First Aiders

· Staff accommodation (please note waiting lists apply)

· Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person specification

Knowledge

Essential criteria

• Ability to manage own workload under a range of competing deadlines from a number of sources
• Working knowledge of different systems, processes and procedures.
• Good knowledge of MS software packages and data input knowledge.
• Sound educational background including a good standard of numeracy and written English.

Desirable criteria

• Knowledge and experience of database management

Experience

Essential criteria

• Experience of communicating with other service users
• Experience of busy working environment

Desirable criteria

• Experience with finance and invoicing
• Experience of working in a service department of the NHS

Qualifications

Essential criteria

• Good understanding of Excel
• Good standard of English and Maths

Desirable criteria

• Educated at A level

Job Related Aptitude and Skills

Essential criteria

• A team player with the ability to plan and organise the work within the team in order to meet specified deadlines and service needs.
• Demonstrates a selfmotivated and proactive approach to work.
• A flexible attitude and able to handle multiple tasks
• Excellent customer care standards.

Documents to Download

JD&PS (PDF, 696.3KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

Recruiter Contact Details

Name: Steph Brown

Title: Operational Support Manager

Email: [email protected]

Telephone: 07881258469