Overview

Ortus Health provides remote medical coding, pharmacy, and GP triage services to NHS GP practices across the UK. We're looking for a **Remote Triage Navigator** to support our remote triage service across the practices we work with.

This is a genuinely hybrid role and it's central to keeping patient triage moving smoothly between practices and our clinical team. You'll be the person making sure triage tickets are tracked, accurately recorded, and routed to the right GP, and that patients receive and complete the questionnaires our clinicians need ahead of review.

Your focus is coordination, accuracy, and keeping the workflow on track. The role is fully remote and full-time, and we supply all equipment. Career progression and professional development are actively supported.

Responsibilities

- Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes.

- Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman).

- Route and reassign triage tickets to the appropriate GP.

- Send patient questionnaires, track their completion, and ensure they're ready for GP review.

- Maintain accurate records and documentation in line with information governance standards.

- Provide general administrative support across the Ortus services

- Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.