Online Education Services (OES) is a purpose-driven organisation dedicated to transforming lives through access to high-quality online education. We work alongside leading university partners, training institutes, and professional bodies across the globe to create innovative, student-centred learning experiences that truly make a difference.

As a proud member of the SEEK Group, we benefit from the global reach and expertise of a world-leading digital pioneer — while remaining a close-knit, values-led team at heart. Our vision is clear and ambitious: to be the world's most impactful enabler of education. Every person at OES plays a part in making that vision a reality.

The Role

This is a fast-paced, telephone-based role focused on the first stages of the prospective student journey. You will be responsible for engaging new enquiries quickly, having meaningful initial conversations with prospective students, and establishing whether they are ready and suitable to progress to a Student Recruitment Advisor.

Rather than managing the full recruitment journey through to enrolment, your role is to create a strong start. You will speak with prospective students to understand their interest, motivation, study goals and circumstances; complete initial qualification checks; identify potential barriers or risks; and ensure qualified prospects are prepared for a more detailed conversation with a Student Recruitment Advisor.

You will play an important role in ensuring our Recruitment Advisors spend their time speaking with engaged, well-qualified prospective students while ensuring every new enquiry receives a responsive, professional and supportive first experience with OES.

This is an excellent opportunity for someone looking to develop a career in student recruitment, consultative sales or higher education, with the opportunity to build the skills and experience required to progress into a Student Recruitment Advisor role.

What You'll Be Responsible For

• Engaging new prospective students through telephone, email and SMS, ensuring new enquiries receive a timely, professional and positive first interaction with OES
• Conducting structured initial conversations to understand a prospective student's interest, motivation, study goals and level of intent
• Completing initial qualification checks against agreed programme criteria and identifying whether prospective students are suitable to progress within the recruitment journey
• Asking effective discovery questions to identify potential barriers, concerns or risks that may affect a student's ability or readiness to progress
• Identifying and progressing engaged, appropriately qualified prospective students to Student Recruitment Advisors for more detailed programme and recruitment conversations
• Providing Student Recruitment Advisors with clear and useful handover information, ensuring they understand the prospective student's motivations, circumstances, questions and any potential risks identified
• Providing prospective students with accurate high-level programme information and setting clear expectations about the next stage of their conversation with OES
• Maintaining accurate and comprehensive records in Salesforce CRM, including contact attempts, conversation outcomes, qualification information and agreed next actions
• Managing a high volume of new enquiries and follow-up activity while maintaining strong standards of responsiveness and student experience
• Working closely with Student Recruitment Advisors to continually improve the quality and effectiveness of lead qualification and handovers
• Contributing to team targets and continuous improvement initiatives by sharing feedback, trends and insights from conversations with prospective students

How Your Success Will Be Measured

Performance in this role will be measured through a combination of activity, responsiveness, qualification quality and progression KPIs, including:

• Speed to lead – how quickly new prospective student enquiries are contacted
• Sales Qualified Leads (SQLs) generated against agreed targets
• Quality of qualification and handover, including the accuracy and completeness of information captured for Student Recruitment Advisors
• SQL-to-next-stage progression, helping assess whether qualified leads are appropriately identified and prepared for Advisor conversations
• CRM accuracy and follow-up completion, ensuring records and next actions are consistently maintained
• Contribution towards wider Student Recruitment team conversion and enrolment objectives
• Success will not be measured solely by volume. The quality of qualification is equally important:the aim is to ensure Student Recruitment Advisors receive prospective students who are appropriately qualified, engaged and prepared for the next stage of their journey.

Who You'll Work With

You will report directly to the Student Recruitment Manager / Sales Manager and work closely with a talented, collaborative team of Student Recruitment Advisors. You will work closely together to ensure qualified prospective students move smoothly from their initial enquiry into a more detailed recruitment conversation.