Shaping the Future of Fitness: It Starts with YouDeputy General Manager Consumer SitesGreater London SurreyVery competitive salary + bonus Excellent company benefitsAre you a Multi-site Deputy General Manager within the Greater London region with a proven track record of success in the fitness or consumer industry?Do you thrive in a fast-paced, people-focused environments where operational excellence and member experience go hand in hand? If so, we want to hear from you.Were building a talent pool of exceptional Deputy General Managers to support leading our gyms and teams in our Fitness & Wellbeing Clubs. Whether youre actively looking or simply open to future opportunities, this is your chance to connect with a forward-thinking organisation that values leadership, innovation, and wellbeing.Were Looking For:As a Multi-Site Deputy General Manager, youll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.Youll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.As our Multi-Site Deputy General Experience Manager, you will:Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming.Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.Deputise for the General Manager.Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.What youll do:As a Multi-site Deputy General Manager, youll be the heartbeat of our clubleading with integrity, clarity, and purpose. Youll take full ownership of daily operations, including complete P&L accountability.Your leadership will inspire your team to exceed sales targets and deliver exceptional member experiences. Youll confidently tackle operational, financial, and people challenges with creativity and drive, implementing innovative strategies to boost performance and grow our