About your new company

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries, primarily Automotive.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our exciting growth journey, our team is on the lookout for a Service Delivery Representative to join us on a permanent basis. The primary function of the role is to support suppliers using NQC’s platforms and web-based products. The validation and service delivery processes are an integral part of ensuring we deliver a quality level of service to our customers and clients, and the Service Delivery Representative role offers a blend of customer-focussed support and compliance analysis.

Please note the working hours for this role are Monday - Friday 08:00 - 16:00 (37.5 hours).

Key Responsibilities

The Service Delivery Representative will be required to undertake the following responsibilities as part of their day to day activities:

• Provide professional support to NQC Ltd. external users.
• To take ownership of designated targets set by the team leader.
• Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
• Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
• Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
• To follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency.
• Manage your schedule with the wider team to avoid interruption of user support.
• Follow established workflows and processes for handling user inquiries.
• To provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs.
• To maintain an appropriate working knowledge of the NQC web based platform in order to offer the highest level of customer satisfaction.