About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Brokerage Assistant to join our Personalised Commissioning Team. The Team dedicated to ensuring people are receiving the support and care they need to maintain their independence and wellbeing, we are responsible for sourcing packages of care and support from the market place for people who may be funding services themselves or eligible for Health or Social Care funding, the services include but are not limited to Care Homes, Domiciliary Care, Supported living, Extra Care, Reablement, Day Services.

In this role, you will;

As the first point of contact for the team, this role will primarily require the individual to triage calls and where possible resolve the query, manage and respond to enquiries into the team inbox and distribute referrals to relevant Brokerage Advisor. The role will include liaising with individuals and their families, internal and external partners and professionals, hospitals across the area and colleagues in the integrated care board. This is a fast-paced role and will require the ability to prioritise and organise effectively.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Fixed Worker which means you can expect to work in the following way:

• 4+ days in the office

• Spends most or all of their time in the office, due to nature of the work but can be for reasons such as unsuitable home working conditions or a desire for separation of home and work life.
• The office remains a shared space with cultural encouragement for clear desk policies.

About You

We are looking for an individual who possesses the following skills and experience:

Essential Criteria:

• Proven ability to demonstrate excellent customer service and communication skills, enabling effective engagement with a wide range of professionals and members of the public.
• Proven ability to organise workload, including prioritising tasks, problem solving, and using initiative to manage competing demands effectively.
• Demonstrable competence in IT applications, with the ability to meet tight deadlines and produce accurate work to a consistently high standard.
• Proven ability to work effectively as part of a team, contributing positively and collaboratively to shared objectives.
• Proven ability to remain calm, professional, and resilient when responding to high service demands and pressure.

Desirable Criteria:

• Demonstrable experience of working in a fast-paced, customer-facing environment (e.g. local authority, health, or social care setting).
• Ability to demonstrate experience of using case management or database systems to record and manage work.
• Demonstrable understanding of working within a multi-agency or partnership environment.
• Demonstrable knowledge of care provisions in North Somerset that support people to live independently in the community.
• Awareness of relevant social care legislation, with the ability to apply this understanding appropriately within the role.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes