Location: Newcastle (minimum 3 days onsite or willingness to relocate)

Interested in Technology? Looking for a Career Rather Than Just a Job?

We're looking for ambitious, organised and people-focused individuals to join as Junior Service Managers.

This is an excellent opportunity for someone early in their career who has an interest in technology, business operations, or digital services and wants to develop a long-term career in Service Management.

You don't need previous Service Management experience.

We're looking for people with strong communication skills, a proactive mindset, and a genuine interest in how technology and business services work. We will provide the training and support to help you develop the Service Management skills needed to succeed.

What is Service Management?

Service Managers help ensure that technology and business services run smoothly for users and customers. They coordinate people, processes and communications, helping resolve issues, improve services and keep stakeholders informed.

It's a career that combines:

• People skills
• Problem solving
• Technology
• Stakeholder management
• Business operations

What You'll Be Doing

• Supporting service delivery activities
• Working with technical teams and stakeholders
• Tracking service performance and reporting
• Supporting operational meetings and reviews
• Helping coordinate incidents and service issues
• Identifying opportunities to improve services
• Developing expertise in Service Management and Service Delivery

We'd Love To Hear From You If You:

• Have an interest in technology and digital services
• Enjoy solving problems
• Like working with people
• Are naturally organised
• Can manage multiple priorities
• Communicate confidently
• Want to develop a long-term career in technology or operations

Great Backgrounds Include

• Technology graduates
• Business graduates
• Career changers interested in technology
• Professionals with operations experience
• PMO, project support or operations professionals
• IT support or technical support staff
• Customer-facing professionals with a genuine interest in technology
• Individuals who have completed technology bootcamps or self-learning programmes

What You'll Gain

• Training provided
• Exposure to large-scale technology and business services
• A clear career path into Service Management
• Valuable industry experience
• Ongoing development and mentoring
• Opportunities to grow into more senior Service Management roles