We're looking for a 1-2-1 Marketing Content Transformation Consultant to join our Customer Marketing team on a permanent basis. You'll play a key role in helping transform Nationwide's 1-2-1 customer communications, supporting the move towards more personalised, automated and data-driven customer experiences. Working across marketing, digital, technology, risk and operations teams, you'll help implement new content processes, workflows, controls and tools that enable high-quality communications to be delivered efficiently and at scale.

You will support the delivery of Nationwide's 1-2-1 content transformation roadmap by improving content operations, automation, governance and ways of working. You'll work closely with squads and specialist teams to embed scalable content models, enhance workflows, test and optimise new tooling and AI-enabled capabilities, and help shift communications from traditional campaign delivery towards always-on, lifecycle and event-triggered customer journeys.

The role will involve partnering with a broad range of stakeholders across Customer Marketing, Brand, Digital, Product, Risk, Legal and Technology teams to ensure communications remain compliant, customer-focused and effective. You'll use performance data, feedback and operational insight to identify improvement opportunities, solve problems and continuously enhance the way personalised communications are delivered.

Customer needs are at the heart of everything we do. We're looking for someone with experience in Customer Relationship Management (CRM), 1-2-1 marketing, content operations, marketing technology or communications transformation who understands how content, data, decisioning and technology come together to create relevant and engaging customer experiences. You'll combine strong collaboration skills with a practical mindset, helping teams adopt new processes and capabilities while maintaining high standards of governance, quality and control.

This is an exciting opportunity to contribute to a major transformation programme, helping shape the future of customer communications through improved content operations, automation, personalisation and innovative use of AI-enabled tools and processes.

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.