12-month maternity cover contract

Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.

As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.

Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.

Our Values:

With Soul. Courage & Resilience. Passion & Drive. Entrepreneurial Spirit. Collaborative.

As our Customer Care Operations Specialist, you'll be at the heart of our operation, helping to ensure we deliver the exceptional service our customers know and love. You'll support the day-to-day running of the Customer Care function, balancing priorities, solving challenges, and empowering the team to perform at their best.
Working closely with the Senior Customer Care Manager, you'll use your analytical mindset, operational expertise and people skills to drive performance, enhance processes and champion continuous improvement across the department.