About The Role

Service Advisor
Marshall Mercedes-Benz Van Croydon
£31,958 basic | £40,258 OTE; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week Monday to Friday 06:00 - 15:30 | 08:30 - 18:00 with alternate Saturday 08:00 - 13:00

Join a Mercedes-Benz Team That Invests in Your Success

Are you passionate about delivering outstanding customer service and looking to build a long-term career with one of the world's most recognised automotive brands?

At Marshall Mercedes-Benz Van Croydon, we're looking for an enthusiastic and customer-focused Service Advisor to join our growing aftersales team. This is more than just a service desk role. You'll become a trusted point of contact for business owners, fleet operators, and commercial vehicle customers who rely on us to keep their vehicles on the road and their businesses moving. Working with the prestigious Mercedes-Benz Vans brand, you'll enjoy industry-leading training, genuine career progression opportunities, and the chance to be part of a supportive team that celebrates success together.

Why Join Marshall Mercedes-Benz Van Croydon?

• Be Part of a High-Performing Team Join a close-knit, supportive aftersales department where teamwork is valued, achievements are recognised, and colleagues genuinely support one another.
• Mercedes-Benz Manufacturer Training Access accredited Mercedes-Benz training programmes, industry-recognised qualifications, and ongoing development to keep your skills at the forefront of the sector.
• Career Progression Opportunities Marshall believes in developing talent from within. Whether your ambition is Senior Service Advisor, Service Manager, Aftersales Manager, or beyond, you'll have a clear development pathway across one of the UK's leading automotive groups.
• Work With Commercial Vehicle Customers Build long-term relationships with business owners and fleet customers who depend on our expertise. Every day brings new challenges, varied conversations, and rewarding customer interactions.
• Future-Proof Your Career Gain experience with the latest Mercedes-Benz technology, including the expanding eVito and eSprinter electric vehicle range, helping you stay ahead in an evolving industry.
• Excellent Work-Life Balance Rotating shifts of 06:00-15:30 and 08:30-18:00 provide flexibility, while alternate Saturday mornings are paid as overtime.
• Growing Business, Growing Opportunities Be part of a dealership that continues to invest in its people, facilities, and services, including expanding mobile service offerings and commercial vehicle support solutions.
• Recognition and Team Celebrations We recognise hard work and success. From team incentives and social events to celebrating department achievements, you'll join a business where your contribution is valued.

In this role:

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
  
• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
  
• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

We're looking for:

• Someone with ideally an automotive background, but more importantly with the right customer service experience.
• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
  
• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
  
• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

About us: At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.
We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
• Career development: Ongoing manufacturer training and development pathways across the Group.
  
• Financial security: Life insurance, contributory pension.
  
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
  
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.