Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.

Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.

You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.
Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Interview/Trial Shift Dates: Thursday 17th & Friday 18th September 2026

This role is a 6 month secondment with the possibility of becoming permanent.

Why Bournemouth?
LUSH Bournemouth is so much more than a high-street store. As our International Training Store, we play a unique role in supporting the learning, development and growth of teams across LUSH. We regularly welcome UK & international partners, retailers and teams into our store, sharing best practice and showcasing what brilliant LUSH customer experience looks like.
We’re also lucky to be right on the doorstep of LUSH’s roots. Based close to the original LUSH store in Poole, as well as DQ and our Poole factories, there are endless opportunities to connect with the wider LUSH community, learn from different parts of the business and immerse yourself in our story, products and purpose.
And then there’s Bournemouth itself! With the beach just minutes away, a vibrant town centre, a huge student community and a constantly changing mix of locals, tourists and international visitors, no two days in our store are quite the same. We’re surrounded by independent businesses, hospitality, events, arts, culture and a brilliant local community, giving us plenty of opportunities to build partnerships and bring LUSH to life outside of our four walls.

Bournemouth is a place to learn, experiment, connect and make things happen and our store is at the heart of it.

Applying using AI to help you apply? AI can be a helpful tool, but we want to hear from you about your real experiences, your thoughts and what makes you, you! Don’t worry about perfect spelling or grammar; it won’t affect the outcome of your application. We’d much rather hear your genuine answers in your own words, so please don’t use AI to write or rework your responses.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.