The Attractions Assistant Manager will assist with the daily operation of our attraction with a focus on Children's Activity Workshop’s, encompassing multiple areas. The role is responsible for staffing, service/interaction, maintenance and general functionality of the Activity Workshops. You will ensure that both team members and visitors have a great time and the daily operation runs as smoothly as possible with their wellbeing in mind.

Further responsibilities include

General

· Working closely with the Establishments Manager, you will continually be looking for ways to improve the attraction and help implement customer service standards and procedures.

· Liaising across all departments to highlight visitor feedback/ issues which need addressing

· Motivating your team of Team Leaders and the wider Host team on a daily basis

· Assisting with team members’ timesheets and making sure they are accurately submitted on time.

· Help develop employee training; including performance management and setting targets

· Ensuring our activities have everything needed to run; ie: Stock

· Assist with mass-recruitment activities including; assessment centres, interviews and inductions

· Analysing Key Performance Indicators (KPI’s) to establish goals going forward

· Resolving visitor concerns, complaints and feedback

Advanced:

· Duty Management of the whole site when required

· Being first aider on call when required (training provided)

ABOUT YOU

If you are looking for an exciting challenge within the entertainment/ tourism industry and have previous experience within another attraction or customer facing role then we would love to hear from you! – We also encourage applications from anybody who believes they have transferable experience in other areas and a great can-do attitude, whom:

• Is able to lead, motivate and manage a team effectively

• Is an exceptional team player, hardworking with a can-do attitude

• Is passionate about customer service

• Is well-presented, confident and outgoing

• Is able to work in a very fast paced environment

• Has great communication and solutions focused

Can think on their feet, keep calm under pressure and take on multiple tasks and projects at once

Previous experiencce in a similar role

We are recruiting for a full-time position on a permanent contract. In return we are offering the following

· Competitive annual salary of £26,000

· Fun & inspiring place to work

· Training & Development opportunities

· Career Progression

· Free and Discounted KidZania Tickets

· 25% Discount in our retail shop and KidZania Birthday Parties

· 40% off of food at our on-site facilities

· Westfield Discounts

· Convenient on-site parking

· + More