Key expectations of this role are:

• Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
• Efficiently running the concierge desk to deliver an engaging, refined and intuitive service.
• Providing our guests with in depth knowledge about the property and London.
• Intuitively creating complex itineraries to meet and exceed guest expectations.
• Supervising the team of Luggage Porters and Door Persons.

Profile

• Having a passion for guest service and taking ownership of the guest experience.
• The ability to work in a team and build relationships with others.
• Being very organised and proactive in managing your tasks.
• Having a thorough understanding of the hotel, the surrounding area and London transportation system.
• In depth knowledge of London’s current dining, entertainment, shopping and art scene.

All our associates have the opportunity to live by our culture by being engaging, refined and intuitive in everything they do.