Role overview:

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities:

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.

• Key holder - assist in the opening and closing of the store and money handling.

• Deal with customer complaints and enquiries, providing the best possible outcome.

• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.

•  Use business knowledge and reports to assist in product placement of key selling lines.

• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.

• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.

• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.

• Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.

• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.

• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.

• Conduct your work in a safe and responsible manner.

• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.

• Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s:

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.

• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.

• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.

• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in.

• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.

• Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided

• Ambition, resourcefulness and someone who is looking for opportunities to learn more.

• Strong work ethic, places importance on effective time management.

• Self-motivated, adaptable, resilient.

• Problem solving.

• Knowledge of Microsoft Office (Outlook, Word, Excel).

• Excellent communication skills.

• Experience in Visual Merchandising would be advantageous.

• Commercially driven.

• Flexible with working hours in order to meet business needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

• Access to digital health and well-being services through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance