We are recruiting an experienced Aftercare Coordinator to deliver exceptional post-occupancy support to our new-build homes customers. You will oversee all aspects of the aftercare process, from coordinating inspections and remedial works to resolving customer issues efficiently and ensuring clear, timely communication at every stage.

The ideal candidate will have extensive knowledge of NHBC warranties and standards, a strong understanding of new-build aftercare procedures and a commitment to delivering outstanding customer service.

If you have interviewed for an Aftercare Coordinator role at Incommunities in the last 6 months, you need not re-apply.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Be the first point of contact for customers post-occupancy, guide them through the Aftercare process, answer questions, and resolve issues with their new home.
• Build and maintain strong relationships with internal and external stakeholders.
• Attend regular contractor meetings to ensure progress on outstanding issues.
• Visit customers at their home to assess issues that need further investigation.
• Seek customer feedback to continually improve services and manage expectations.
• Produce and monitor weekly reports to ensure accurate and timely completion of tasks.
• Maintain records of all issues raised and track progress until resolution.
• Knowledge of New Build warranties to deal with issues correctly.
• Ensure customers understand and adhere to Aftercare service procedures.
• Identify defect patterns to prevent reoccurrence.