Hello, we’re ICE – Industrial Cleaning Equipment.

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

What part will you play?

A vital one! As a Hub Team Leader you will be responsible for overseeing the daily operations of one of our Hubs. The Hub Team Leader will play a crucial role in ensuring the efficient and organized functioning of our workshop, with primary focus on managing the workflow, resources and quality of service provided to our customers.

You will be;

• Planning and prioritising daily workshop activities to ensure the efficient use of resources
• Maintaining Hub Engineer compliance on business systems.
• Ensuring all orders have a job sheet and photograph attached to each call.
• Participating in a weekly operations call and delivering weekly updates from the hub.
• Monitoring adherence to ETAs on rental orders.
• Maintaining the facility up to business standards.
• Driving quality and performance improvement within the Hub Engineer team.
• Ensuring Hub engineers meet KPIs.
• Demonstrating an excellent approach to all activities and uphold site standards for both self and the team.
• Escalating issues and communicating information to the Head of Service Delivery and Operations/Service Delivery Managers.