We are recruiting for Relay at Heathrow and are looking for passionate, customer-focused individuals to join the team.

Outstanding service is the heart of our business, and our aim is for customers who enter our stores to be greeted by a friendly team of Sales Advisors who can offer expert help and advice. As a Sales Advisor, you will be involved in all aspects of our busy store, delivering first-class customer service on the sales floor and at the till point.

Key Responsibilities:

100% Customer Focus

• Maintain positive and professional manners towards customers and colleagues
• Support customers with product selection
• Offering additional link sales
• Ensuring all customers receive excellent customer service every-time
• End to end customer service including till operations

Stock Management

• Ensuring the store is fully replenished
• Goods receiving duties
• Stocktaking and inventory compliance
• Merchandising & pricing

Retail

• Competent in till operations including cashing up procedures in line with company policies and guidelines
• Maintain high standard of shop floor standards including good stock levels and professional rapport with customers
• Work with wider team and external stakeholders to drive sales through promotions, price changes, product knowledge etc

Health & Safety

• Ensure health and safety policies are followed, including prompt reporting of workplace injuries.
• Ensure the safe usage of all the cleaning materials
• Ensuring store and stock rooms are kept tidy in line with H&S
• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

• Ensuring security of stock on shop floor and compliance of till inventory
• Responsible for the shop floor security when on shift
• Awareness of potential security risks out with store and part of the greater airport community