To provide effective administrative, client-service and business development support to the Business Development & Customer Service Manager, helping to deliver an excellent client experience while supporting the growth and development of the conveyancing business.

The role will involve working closely with the Business Development, Customer Service and Conveyancing teams to ensure enquiries, client communications, referrals and business development activities are handled efficiently and professionally.

Key Responsibilities

Business Development Support

o Provide day-to-day administrative support to the Business Development & Customer Service Manager.

o Assist with maintaining and developing relationships with introducers, agents, brokers, developers and other professional contacts.

o Support business development campaigns, events, meetings and networking activities.

o Maintain accurate records of business development contacts, referrals and opportunities.

o Assist with preparing reports, presentations, correspondence and business development materials.

o Monitor and follow up business development enquiries and referrals.

o Help track referral sources and identify opportunities for further engagement.

o Assist with maintaining CRM systems and ensuring contact and referral information is kept accurate and up to date.

o Support the preparation and distribution of newsletters, updates and other client/referrer communications.

o Liaise with internal teams to ensure new referrals and enquiries are passed to the appropriate person promptly.