Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a welcoming, proactive and customer-focused Welcome Team Supervisor to lead and support our reception and café operations.

You'll play a key role in creating an excellent customer experience, supporting the day-to-day supervision of the Welcome Team and maintaining high standards across both front of house and catering functions. This is a varied role where you'll lead by example, ensuring every customer receives outstanding service while helping to drive customer satisfaction, promote our services and support the smooth operation of the centre.

Key Responsibilities

• Supervise and support the Welcome Team, providing guidance, training and day-to-day leadership.
• Deliver exceptional customer service across reception, membership, booking and enquiry processes.
• Ensure all visitors receive a warm, professional and welcoming experience.
• Support membership sales, activity bookings and customer retention initiatives.
• Prepare and serve hot and cold drinks including barista-style coffee and light refreshments.
• Maintain high standards of cleanliness, food safety and compliance within café and customer areas.
• Monitor catering, retail and other income streams and help maximise revenue opportunities.
• Process payments accurately and follow cash handling procedures.
• Support centre events, activities and hospitality requirements.
• Work collaboratively with colleagues across departments to ensure the smooth operation of the centre.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 21 hours a week, Monday to Sunday (rota basis)