Hospitality Assistant - Create Exceptional Guest Experiences at Pennyhill ParkPennyhill Park, part of the Exclusive Collection, is one of the UK's most renowned luxury hotels, combining elegant surroundings, exceptional service and unforgettable guest experiences. Home to a Michelin-starred restaurant, award-winning spa and beautiful grounds, Pennyhill Park is a place where attention to detail and genuine hospitality set us apart.As a Hospitality Assistant, you will play a key role in creating memorable experiences for our guests across a variety of departments. Whether welcoming guests, supporting service delivery or assisting colleagues across the hotel, you'll be at the heart of delivering the warm, professional service for which Pennyhill Park is known.At Exclusive Collection, we value our people and recognise the contribution they make every day. As a Hospitality Assistant, you'll enjoy:Competitive rate of pay plus service chargeFree meals while on dutyFree use of our on-site gym and complimentary parkingAccess to our Employee Assistance Programme and wellbeing supportExclusive discounts and lifestyle perks through Hospitality EssentialsExcellent training, development and career progression opportunities across Exclusive CollectionKey Responsibilities As a Hospitality Assistant, you will help ensure every guest receives an exceptional experience. Our Hospitality Assistant will:Deliver warm, friendly and professional service at every guest touchpointSupport the smooth day-to-day operation across a variety of guest-facing departmentsBuild positive relationships with guests and confidently respond to enquiriesMaintain exceptional standards of presentation, cleanliness and organisationWork collaboratively with colleagues to ensure seamless guest experiencesPromote hotel facilities, dining experiences and services to maximise guest satisfactionPerson SpecificationYou'll be a positive, enthusiastic and guest-focused individual who enjoys creating memorable experiences and exceeding expectations. As a Hospitality Assistant you’ll bring:A friendly, professional and approachable mannerExcellent communication and interpersonal skillsA passion for hospitality and customer serviceThe ability to work well within a team and in a fast-paced environmentA flexible attitude and willingness to learn new skillsPrevious hospitality or customer service experience is beneficial but not essentialWhy Exclusive Collection?We are a certified B Corp committed to sustainability, responsible business and creating a positive impact for our people, communities and environment. We foster a culture where individuals can thrive, grow and build rewarding careers.As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. Should you require any reasonable adjustments during the recruitment process, please let us know.If you're ready to take the next step in your hospitality career and play an important role in creating exceptional guest experiences at one of the UK's leading luxury destinations, we'd love to hear from you!Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.