What you’ll be doing… As a Lounge Host, you will be the welcoming face of our premium lounge service, ensuring guests enjoy a high-quality, relaxed experience. From delivering exceptional customer service to maintaining a clean and inviting environment, you'll help create a memorable atmosphere for all visitors. Greet guests in a professional, warm, and friendly manner Provide excellent customer service, attending to guests’ needs efficiently and politely Support the preparation, presentation, and replenishment of food and beverages Ensure all lounge areas are clean, well-presented, and stocked at all times Monitor guest feedback and resolve issues or escalate when necessary Adhere to all company policies, including Health & Safety and Food Hygiene standards Working pattern: 5 Days out of 7, Shift Rotation Rota which will include either early starts or late finishes Salary: £18,855.13 per annum / £13.15 per hour Job ID: 7094 What can you bring? A passion for delivering outstanding guest experiences Friendly, confident, and professional communication skills Strong team player with a flexible approach Ability to multitask and stay calm under pressure Previous hospitality or customer service experience desirable but not essential