You are the first person customers meet at Delivery Mates' Heyford Park site: handing vans over to drivers, and dealing with walk-in customers who want servicing, repairs or bodyshop work. Half hire desk, half service reception, with agreements and handovers on one side and bookings and job cards on the other.

Key responsibilities

• Prepare hire agreements.
• Hand vehicles over and receive them back: walk-around inspection, fuel and mileage, condition report with photos.
• Report damage and defects to the workshop before a vehicle goes back out.
• Take service, repair and bodyshop enquiries and book them into the diary.
• Raise job cards and get customer approval before any extra work starts.
• Keep customers updated on progress, cost and collection times.
• Greet walk-in customers, quote for work where you can, and handle complaints.
• Keep hire, job card and vehicle records accurate and up to date.
• Support with small finance tasks from time to time, such as bookkeeping and supplier payments.

Hours and location

• Building 259, Heyford Park, Upper Heyford, Bicester, Oxfordshire, OX25 5HA.
• 40 hours per week, Monday to Friday 08:00–17:00, with Saturday mornings on a rota 08:00–15:00
• Permanent, full-time.

Interviews will be held at our Heyford Park site.

Delivery Mates is an equal opportunities employer.

We welcome applications from all backgrounds and will make reasonable adjustments to the recruitment process on request.