Are you passionate about delivering outstanding customer service and making a real difference in your community?

Join us at Cheltenham Borough Council as a Customer Service Officer, where you’ll be at the heart of our housing services – supporting tenants, residents, and stakeholders with care, compassion, and professionalism.

As a Customer Service Officer, you’ll be the first point of contact for a wide range of enquiries across housing services. Whether you’re resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you’ll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.

Working closely with our friendly and supportive Customer Services Team, you’ll ensure that every interaction – no matter how complex – is handled with efficiency, empathy, and a focus on first-time resolution.

This is a full-time, fixed term position for 12 months.

Please note that this job advert may close early if we receive a high volume of suitable applications.