Contact Centre Team Leader
Listing ref 55183fbc76
- WhereHemel Hempstead
About the role
The purpose of the Contact Centre Team Leader role is to support guests who have booked a Family or Big Weekender break, as well as those who require assistance or guidance with an existing booking.
From the guest’s first point of contact, your role as a Team Leader is to lead, support, coach and develop your team, ensuring they have the knowledge, skills and confidence to deliver the highest possible standards of service and perform to the best of their ability.
As a Team Leader, you will report directly to the Sales & Service Manager, who will support your own coaching and development, helping you to grow in your role and maintain a culture of continuous learning, improvement and excellence.
The purpose of the Contact Centre Team Leader role is to support guests who have booked a Family or Big Weekender break, as well as those who require assistance or guidance with an existing booking.
From the guest’s first point of contact, your role as a Team Leader is to lead, support, coach and develop your team, ensuring they have the knowledge, skills and confidence to deliver the highest possible standards of service and perform to the best of their ability.
As a Team Leader, you will report directly to the Sales & Service Manager, who will support your own coaching and development, helping you to grow in your role and maintain a culture of continuous learning, improvement and excellence.
What this role involves
General background for supervisor roles. This listing’s own employer, location, pay and hours are shown above.
- Handle complex customer enquiries or complaints
- Keep up to date with standards and regulations in your industry
- Plan workloads, rotas and tasks for team members
- Typical pay (UK)
- £24,000 starting · £34,000 experienced
- Typical hours
- 37 to 42 a week
Career background: National Careers Service · Open Government Licence v3.0
Apply for this role ↗
Applications open on Butlin's's own careers site.