Join our Wellbeing Team

We are looking for a warm, organised and proactive Wellbeing Assistant to join our team at Broughton Sanctuary.

Our five-star wellbeing centre welcomes Sanctuary guests alongside a programme of exceptional retreats, workshops, concerts, classes and visiting practitioners.

Working closely alongside the Wellbeing Operations Lead, you will help ensure the wellbeing centre runs smoothly day to day and that our guests, practitioners and retreat facilitators receive a warm, professional and seamless experience.

This is a varied, hands-on role combining hospitality, administration, guest experience, retreat support and day-to-day building operations.

What you’ll be doing

• Welcoming and looking after guests, retreat participants and visiting practitioners.

• Answering the phone, responding to emails and dealing with day-to-day enquiries.

• Managing bookings and guest information through our booking and back-office systems.

• Maintaining the wellbeing and practitioner databases.

• Acting as a link between practitioners and guests, helping with bookings, communications and practical arrangements.

• Supporting retreat facilitators and practitioners on the ground during retreats, workshops and events.

• Helping set up and prepare rooms and spaces for yoga, Pilates, workshops, concerts, retreats and other activities.

• Supporting the wellbeing schedule and helping guests access classes and experiences.

• Supporting the wellbeing shop, including guest engagement, sales and identifying interesting new wellbeing products.

• Carrying out daily building, presentation and health & safety checks, including fire safety checks.

• Supporting opening and closing procedures, emergency procedures and clear team handovers.

• Reporting maintenance, safety or operational issues promptly.

• Helping maintain the wellbeing centre to the highest standards of presentation, cleanliness and readiness.

• Supporting the Wellbeing Operations Lead with the day-to-day running of the centre and wider operational tasks.

• Bringing ideas and enthusiasm to help continually improve the guest experience and wellbeing offering.