Do you love helping people? If the answer is yes, we’d like to hear from you.

Working in our busy Customer Experience Team is challenging, but for the right person it’s a very rewarding environment. We’re all about our customers, so naturally you’ll be a people person with a willingness to ensure that each and every customer who travels with us has an enjoyable experience. 

In this role, you’ll mostly be:

• Communicating with our customers, largely via email, telephone and live chat. This will involve complaint resolution as well as answering queries from our residents and visitors.
• Gaining customer feedback and communicating it to other departments to inform business decisions.
• Making a difference face-to-face at key locations across the Fylde Coast, such as at bus and tram stops, at Blackpool’s busy train station, or in the community.
• Blackpool is known for its busy summer and illuminations period, and this is where you can make a real difference, whether it’s out in the resort or on the other end of the phone – it’s all about getting people where they need to be.