• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Report any safety hazards in the area.
• All complaints to be handled promptly and efficiently.
• Attend and participate in training sessions provided.
• Ensure the correct welcome is given to all callers.
• Ensure the correct welcome is given to all guests.
• Complete all audit tasks as specified by the checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Ensure credit cards are handled properly with related paperwork.
• To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
• Process wake-up calls.
• Ensure necessary handover of information is passed on to the oncoming shift.
• Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager/Supervisor
• Ensure meeting spaces are properly set up, maintained, and equipped for all meetings and events

• Previous experience in hospitality, customer service, security, or a similar role
• Good verbal and written communication skills
• Ability to work independently and remain alert during overnight shifts

• Reliable, trustworthy, and professional
• Strong attention to detail
• Ability to handle emergencies calmly and efficiently
• Good problem-solving skills
• Flexible approach to work
• Ability to carry out light maintenance and setup tasks when required

Experience is an asset
Prior experience working with Opera or a related system
Additional languages are a plus

Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

PERKS FOR YOU:

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 30% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Cycle-to-work scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Candidates must have the right to work in the UK