Job Purpose:
To support the smooth and efficient operation of the hotel bar, ensuring excellent guest service, high operational standards and a positive team environment.

Key Responsibilities:

• Lead and support the bar team during daily operations and service.
• Ensure guests receive friendly, professional and efficient service.
• Assist with opening and closing procedures, including cash handling and stock checks.
• Maintain high standards of cleanliness,
• Presentation, hygiene and health & safety.
• Prepare and serve drinks in line with hotel standards and responsible service requirements.
• Monitor stock levels and minimise waste and breakages.
• Train, coach and support team members to improve performance and service standards.
• Deal confidently with guest requests, feedback and complaints.
• Ensure all bar procedures and hotel policies are followed.
• Support the F&B Manager with the smooth running of the department and act as a role model for the team.

Key Skills & Experience:

• Previous bar or F&B experience preferred.
• Strong customer service and communication skills.
• Confident, organised and able to lead a team.
• Good knowledge of drinks and bar service.
• Ability to work under pressure in a busy hotel environment.
• Professional attitude with a strong focus on guest satisfaction.

Great talent deserves great rewards so here's just some of what we are able to offer:

- Training and development programmes

- Discount card to be used in Accor hotels worldwide

- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

- Meals on duty

- Uniforms and dry cleaning

- Recommend a friend scheme

- Employee Advisory Service

- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )