Digital delivery manager
Digital delivery managers lead project teams that create digital products and services to meet client needs.
Also known as: Digital service delivery manager
- Starter salary£35,000 a year
- Experienced£75,000 a year
- Typical hours37 to 42 a week
What you'll do
As a digital delivery manager, you could:
- deliver products and services on time and within budget
- work closely with product owners to create a delivery plan and set targets
- bring together technical and non-technical staff
- monitor progress, using feedback and data to continually improve development stages
- identify problems blocking progress and fix them
- motivate your delivery team and manage their workload
- build strong relationships with stakeholders and senior managers
Working environment
You could work in an office or from home.
Skills and knowledge you'll need
You'll need:
- to be thorough and pay attention to detail
- the ability to work well with others
- to be flexible and open to change
- analytical thinking skills
- the ability to monitor your own performance and that of your colleagues
- customer service skills
- excellent verbal communication skills
- maths knowledge
- to have a thorough understanding of computer systems and applications
How to become a digital delivery manager
You can get into this job through:
- a university course
- an apprenticeship
- working towards this role
University
You could do a degree or postgraduate course in a subject like:
- computing
- information systems
- software development
- systems engineering
- business management
You could take a postgraduate course in project management. This would teach you important skills needed to be a delivery manager.
Choosing a course that includes an internship or industry work placement could give you an advantage when looking for jobs.
Entry requirements
You'll usually need:
- 2 to 3 A levels, or equivalent, for a degree
- a degree in a relevant subject for postgraduate study
Apprenticeship
You could apply to do an apprenticeship. These include:
- Digital Product Manager Level 4 Higher Apprenticeship
- Digital and Technology Solutions Professional Level 6 Degree Apprenticeship
- Digital and Technology Solutions Specialist Level 7 Degree Apprenticeship
These take between 2 and 4 years to complete and combine work-based training with study.
Entry requirements
You'll usually need:
- 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship
Work
You can start in a junior project management or customer experience management role and move into digital delivery through on-the-job training and promotion.
Most employers will expect you to have experience of:
- agile project management methods
- product testing
- search engine optimisation (SEO)
- product development
- user experience (UX) design or user research
Career path and progression
With experience, you could become a senior delivery manager responsible for the development of several products or services.
You could also become self-employed or work as a freelance consultant, for instance as an agile project management coach .
Career tips
Digital products can be anything from websites, chatbots and apps to online payment systems and booking forms.
Professional and industry bodies
You can join a professional body, such as:
- The Chartered Institute for IT
- Association for Project management (APM)
- Project Management Institute (PMI)
This can give you professional recognition, training opportunities and the chance to meet others working in similar roles.
Guides for this industry
Related roles
- Job roleDigital product owner
- Job roleIT project manager
- Job roleSolutions architect
- Job roleUser experience (UX) designer
- Job roleBusiness analyst
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