Customer Service Advisor

Location: Rock
Employment Type: Permanent
Hours of Work: Full-time
Working Pattern: 5 days per week, Tuesday - Sunday
Shifts: 9:00am to 5:00pm

Your next chapter

Create memorable holiday experiences, one conversation at a time

Do you enjoy helping people and get real satisfaction from making someone’s day a little brighter? If you’re passionate about delivering great service and thrive in a fast-paced, people-focused environment, we’d love to hear from you.

As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You’ll support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving issues with care and efficiency.

Who we are

We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities.

We’ve grown from a small South West agency into one of the UK’s market leaders, while keeping our family feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose and doing what’s right for our people and places.

We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things don’t always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing.

At Travel Chapter, we’re proud to be an inclusive organisation. If you require any reasonable adjustments for your interview, please let us know and our People Team will be in touch.

What you’ll be doing

• Supporting customers via phone and email

• Helping guests plan and enjoy their stay

• Providing reassurance, information and effective resolutions

• Sharing knowledge in a calm, friendly and professional way

• Working closely with teams across the business

• Recording information accurately and following internal processes

What you’ll bring

• A warm, friendly and approachable communication style

• Confidence communicating both verbally and in writing

• Patience, resilience and a positive attitude

• A natural problem-solving mindset

• Ability to stay calm under pressure

• Previous customer service experience is helpful but not essential, as full training is provided

What you’ll get

• Comprehensive training and ongoing support

• A friendly and collaborative team environment

• Clear career development and progression opportunities

• 25 days holiday plus bank holidays, increasing with service

• Paid volunteering days

• Holiday discounts across our brands

• Wellbeing support and a range of employee benefits

Ready to start your next chapter?

If you’re excited about delivering brilliant customer experiences and want to be part of a team that genuinely cares about people, places and doing the right thing, we’d love to hear from you.

Apply today and help us create exceptional holiday moments for our guests and property owners across the UK.