Veterinary Care Assistant – Ambulance Duties

Hours: Monday–Friday, 11:30am–8:00pm
No weekend and on call working
Pro rata Bank Holidays

We are looking for a Veterinary Care Assistant (VCA) with Ambulance duties to join our team and provide support across our regional practices.

The primary responsibility of this role will be to support patient transfers between our branches, ensuring that patients are transported safely, comfortably and with the highest standard of care. You will also be responsible for ensuring that all relevant patient information, clinical details and client communications are transferred accurately and communicated effectively between teams.

When the Ambulance service is not in use, you will work as a VCA within our practices, supporting the wider clinical and reception teams with a variety of day-to-day duties.

Key Responsibilities


Work flexibly across our regional branches to provide additional support where required.
Assist with general VCA duties when the Ambulance service is not in use, including:
Client care and reception duties.
Patient handling.
Supporting the clinical team with patient care.
Running laboratory samples and carrying out appropriate laboratory tests following training.
Cleaning and maintaining clinical and patient areas.
Restocking and maintaining equipment and supplies.
General practice and administrative duties as required.


You will be a caring, reliable and organised individual who is confident working independently while also being an effective member of a wider team. You will need excellent communication skills, a professional manner and a genuine passion for providing high standards of patient and client care.

You will receive full training as a Veterinary Care Assistant, alongside the specific training required to undertake Ambulance and patient transfer duties.

This is an excellent opportunity for someone who enjoys a varied role, likes working across different teams and branches, and wants to develop their skills within a busy veterinary environment.

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client care and are passionate about caring for pets. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates able to prioritise, remain calm under pressure and who are flexible and willing to learn.

This role is not suitable for young workers in line with Health and Safety Executive (government) direction due to the expected duties of the role. Therefore, you will be asked to confirm that you are over the age of 18 as part of the application process.

What you’ll be doing

Typically, in this role, you’ll:

• Deliver exceptional care to clients, supporting surgeries and procedures, complying with all regulatory, practice and operational standards
• Deliver patient monitoring and care to pets, including walking, toileting and feeding
• Work collaboratively within a supportive team