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🗂️ Administration · Holiday Inn Express Epsom

Receptionist

Listing ref 2352db5ff8

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Hotel Indigo and the Staybridge Suites, 187 keys in the 19th century converted linen mills with a salute to its industrial heritage in every area of the building.

You will be joining these elite status hotels strengthening the already exceptional team of individuals dedicated to delivering excellent service and committed to remaining the best hotels in the city.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Life Insurance
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

  • Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
  • Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
  • Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
  • Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
  • Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
  • Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
  • Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.


    • WHAT WE NEED FROM YOU

  • A people person with a knack for making connections and creating memorable guest experiences.
  • Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
  • Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
  • A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
  • A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
  • High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.


    • EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


    What this role involves

    General background for receptionist roles. This listing’s own employer, location, pay and hours are shown above.

    • Greet visitors and direct them to the correct person or department
    • Manage people signing in and give out security passes
    • Answer enquiries in person, by phone and online
    Typical pay (UK)
    £18,000 starting · £22,000 experienced
    Typical hours
    38 to 40 a week
    A short look at the receptionist role
    Read the full guide →

    Career background: National Careers Service · Open Government Licence v3.0

    Apply for this role ↗

    Applications open on Holiday Inn Express Epsom's own careers site.