We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Assistant Night Manager
You will report to the Front Office Manager, working towards providing our guests with memorable experiences of the hotel.

The Assistant Night Manager will be responsible for:

• Guest Services: Providing a warm welcome, accurate information, and ensuring guest comfort and safety.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures.
• Reservations & Requests: Handling reservations and meeting special requests (extra beds, access for disabled people, etc.).
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Shift Duties: Ensuring completion of set shift tasks, maintaining handover system, and controlling the till.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, and adhering to company policies.

To be successful in the role of Assistant Night Manager, we require:

• Effective communication skills in written and spoken English
• Proven standards of customer service experience
• Good understanding of health and safety including fire safety
• Knowledge of Property Management Systems (PMS)

Working with us provides the following benefits to you:

• Blue Hub – CFC Discount Platform
• 25 days Holiday (not including BH)
• Company Pension
• Private Medical Insurance – Tax Subsidiary
• Employee Assistance Programme
• Annual Travel Loan
• CFC Membership Scheme
• Free Eye Test
• Life Assurance x 4 basic salary
• L&D Apprenticeship Scheme (if applicable)

About Us Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.

The Hotel features seven categories of rooms, accommodating up to for guests per room. All rooms offer Wi-Fi, Private Bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.

At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Employer: The Hotel at Chelsea Limited

Trading as: Stamford Bridge Hotel London managed by The Ascott Limited

• www.chelseafc.com www.discoverasr.com