Working pattern: 5 Days Over 7 | 37.5 Hours Per Week Job ID: 7639 What you'll be serving up... As a Conference & Events Duty Manager, you’ll be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You’ll act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment. Oversee and manage day-to-day operations during your shift Support, motivate, and supervise team members to ensure high service standards Handle customer queries, feedback, and complaints professionally and promptly Ensure health & safety, cleanliness, and compliance standards are consistently met Coordinate staff breaks and shift changes, ensuring adequate coverage at all times Monitor stock levels and assist with inventory management as needed Complete daily reports, logs, and handovers to senior management Respond to emergencies or incidents and escalate when necessary The ingredients you'll bring... Previous experience in a supervisory or management role, ideally in a customer-facing environment Strong leadership and people management skills Excellent communication and problem-solving abilities Ability to remain calm under pressure and handle challenging situations Solid understanding of health & safety and compliance procedures Highly organised with good attention to detail Flexible, approachable, and committed to delivering outstanding service